{"id":13,"date":"2026-05-24T11:39:30","date_gmt":"2026-05-24T11:39:30","guid":{"rendered":"https:\/\/rise-studio.co\/?page_id=13"},"modified":"2026-05-27T13:04:39","modified_gmt":"2026-05-27T13:04:39","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/rise-studio.co\/he\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
\n

Refund & Returns Policy<\/p>\n

Fair refunds, plain rules<\/h1>\n

Last updated: May 27, 2026<\/p>\n

Rise Studio is a small studio doing custom done-for-you marketing work. Each package is bespoke, so our refund rules need to be a little more specific than “30 days, no questions asked.” Here’s how it actually works.<\/p>\n

Before work begins<\/h2>\n

You get a full refund<\/strong> if you change your mind before the kick-off call and before any deliverables have been started. Just email sharon@rise-studio.co<\/a> within 7 days of payment and we’ll process the refund within 5 business days.<\/p>\n

After work has started<\/h2>\n

Once we’ve kicked off, refunds are pro-rated<\/strong>. Work already delivered (audits, strategy docs, ad creatives, automation builds, etc.) is non-refundable. Work not yet delivered can be refunded at the rate of the package \u2014 for example, if you paid for 4 weeks and we’ve completed 1, you can request a refund of 3 weeks’ worth.<\/p>\n

If something isn’t working<\/h2>\n

If the work isn’t landing, please tell us before requesting a refund. In nearly every case we can re-scope or adjust to get you to a result you’re happy with. Refunds for “results didn’t meet expectations” require us to have had a chance to fix the issue first.<\/p>\n

No-show \/ cancelled calls<\/h2>\n

Reschedule strategy or check-in calls with at least 24 hours’ notice and there’s no charge. No-shows or under-24h cancellations don’t get refunded but can be rescheduled at our discretion.<\/p>\n

Digital downloads & templates<\/h2>\n

One-off digital products (templates, course downloads, etc.) are non-refundable<\/strong> once delivered, given their instant-delivery nature.<\/p>\n

Subscriptions \/ retainers<\/h2>\n

Monthly retainers can be cancelled at any time before the next billing cycle. Cancellation takes effect at the end of the current paid month \u2014 no partial refunds for time already paid.<\/p>\n

How to request a refund<\/h2>\n

Email sharon@rise-studio.co<\/a> with the order ID and a short note. We respond within 2 business days and process approved refunds within 5 business days. Refunds go back to the original payment method.<\/p>\n

Chargebacks<\/h2>\n

Please reach out to us before disputing a charge with your bank \u2014 we are very responsive and almost every issue is resolvable directly. Fraudulent chargebacks are reported to the payment processor and may result in collection action.<\/p>\n

Consumer rights<\/h2>\n

Nothing in this policy reduces your statutory rights under the consumer law of your jurisdiction. If local law gives you a stronger right than what’s written here, the local law wins.<\/p>\n

\u05d9\u05e6\u05d9\u05e8\u05ea \u05e7\u05e9\u05e8<\/h2>\n

sharon@rise-studio.co<\/a> \u2014 Sharon reads every email.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Refund & Returns Policy Fair refunds, plain rules Last updated: May 27, 2026 Rise Studio is a small studio doing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_canonical":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_elementor_version":"","_elementor_css":"","_fl_builder_data":"","_fl_builder_draft":"","_fl_builder_data_settings":"","ct_builder_shortcodes":"","ct_builder_json":"","ct_other_template":"","_bricks_page_content_2":"","_bricks_page_header_2":"","_bricks_page_footer_2":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_pb_page_layout":"","_wpb_vc_js_status":"","_wpb_shortcodes_custom_css":"","brizy_post_uid":"","brizy-post":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_schema":"","rank_math_robots":"","rank_math_canonical_url":"","_aioseo_title":"","_aioseo_description":"","_aioseo_keywords":"","_seopress_titles_title":"","_seopress_titles_desc":"","_zolonet_schema_json":"","_zolonet_tts_url":"","_zolonet_llms_txt":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Rise Studio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rise-studio.co\/he\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"he_IL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Refund & Returns Policy Fair refunds, plain rules Last updated: May 27, 2026 Rise Studio is a small studio doing […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rise-studio.co\/he\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Rise Studio\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-27T13:04:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u05d6\u05de\u05df \u05e7\u05e8\u05d9\u05d0\u05d4 \u05de\u05d5\u05e2\u05e8\u05da\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 \u05d3\u05e7\u05d5\u05ea\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rise-studio.co\\\/refund-and-returns-policy\\\/\",\"url\":\"https:\\\/\\\/rise-studio.co\\\/refund-and-returns-policy\\\/\",\"name\":\"Refund and Returns Policy - Rise Studio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rise-studio.co\\\/#website\"},\"datePublished\":\"2026-05-24T11:39:30+00:00\",\"dateModified\":\"2026-05-27T13:04:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/rise-studio.co\\\/refund-and-returns-policy\\\/#breadcrumb\"},\"inLanguage\":\"he-IL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/rise-studio.co\\\/refund-and-returns-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/rise-studio.co\\\/refund-and-returns-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/rise-studio.co\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/rise-studio.co\\\/#website\",\"url\":\"https:\\\/\\\/rise-studio.co\\\/\",\"name\":\"Rise Studio\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/rise-studio.co\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"he-IL\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Rise Studio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rise-studio.co\/he\/refund-and-returns-policy\/","og_locale":"he_IL","og_type":"article","og_title":"Refund and Returns Policy","og_description":"Refund & Returns Policy Fair refunds, plain rules Last updated: May 27, 2026 Rise Studio is a small studio doing […]","og_url":"https:\/\/rise-studio.co\/he\/refund-and-returns-policy\/","og_site_name":"Rise Studio","article_modified_time":"2026-05-27T13:04:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"\u05d6\u05de\u05df \u05e7\u05e8\u05d9\u05d0\u05d4 \u05de\u05d5\u05e2\u05e8\u05da":"2 \u05d3\u05e7\u05d5\u05ea"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/rise-studio.co\/refund-and-returns-policy\/","url":"https:\/\/rise-studio.co\/refund-and-returns-policy\/","name":"Refund and Returns Policy - Rise Studio","isPartOf":{"@id":"https:\/\/rise-studio.co\/#website"},"datePublished":"2026-05-24T11:39:30+00:00","dateModified":"2026-05-27T13:04:39+00:00","breadcrumb":{"@id":"https:\/\/rise-studio.co\/refund-and-returns-policy\/#breadcrumb"},"inLanguage":"he-IL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rise-studio.co\/refund-and-returns-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/rise-studio.co\/refund-and-returns-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rise-studio.co\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/rise-studio.co\/#website","url":"https:\/\/rise-studio.co\/","name":"Rise Studio","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rise-studio.co\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"he-IL"}]}},"_links":{"self":[{"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":36,"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/pages\/13\/revisions\/36"}],"wp:attachment":[{"href":"https:\/\/rise-studio.co\/he\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}