Refund & Returns Policy
Fair refunds, plain rules
Last updated: October 2, 2026
There are two ways to work with Rise: the Rise app, a monthly plan you run yourself, and Rise Studio’s done-for-you packages, where the studio team does the work. Each has its own rules, both below
The Rise app
- The free trial: The first 14 days are free. Cancel before the trial ends, in the app under Plan & billing, and nothing is ever charged
- The monthly plan: You can cancel at any time in Plan & billing. No further month is charged, and you keep using the app until the end of the month you already paid for. A month that has started is not refunded, unless the law where you live gives you that right
- A charge that should not have happened: Charged after you cancelled, or charged twice? Write to [email protected] and we refund it in full
- Before the first charge we email you a reminder, 7 days ahead, with the date and the price
Rise Studio packages
Each package is bespoke work, so its refund rules are a little more specific than “30 days, no questions asked”. Here is how it works
Before work begins
You get a full refund if you change your mind before the kick-off call and before any deliverables have been started. Email [email protected] within 7 days of payment and we process the refund within 5 business days
After work has started
Once we have kicked off, refunds are pro-rated. Work already delivered (audits, strategy docs, ad creatives, automation builds and so on) is not refundable. Work not yet delivered can be refunded at the rate of the package. For example, if you paid for 4 weeks and we have completed 1, you can ask for a refund of 3 weeks
If something is not working
If the work is not landing, please tell us before asking for a refund. In nearly every case we can re-scope or adjust to get you to a result you are happy with. A refund because results did not meet expectations needs us to have had a chance to fix the issue first
Missed or cancelled calls
Reschedule strategy or check-in calls with at least 24 hours’ notice and there is no charge. A missed call, or one cancelled less than 24 hours ahead, is not refunded, but we may reschedule it
Digital downloads and templates
One-off digital products (templates, course downloads and similar) are not refundable once delivered, because they are delivered instantly
Monthly retainers
A monthly retainer can be cancelled at any time before the next billing cycle. The cancellation takes effect at the end of the month already paid, with no partial refund for time already paid
How to ask for a refund
Email [email protected] with the order or invoice number and a short note. We answer within 2 business days and process approved refunds within 5 business days. Refunds go back to the original payment method
Chargebacks
Please write to us before disputing a charge with your bank. We answer quickly, and almost every issue is solved directly. Fraudulent chargebacks are reported to the payment processor and may lead to collection action
Consumer rights
Nothing in this policy reduces your rights under the consumer law where you live. If local law gives you a stronger right than what is written here, the local law wins
Contact
Refunds and payments: [email protected]
Anything else: [email protected]